Privacy Policy
Last updated: January 2025
Partnox LLC ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We are the data controller for the personal data you provide when using pupy.co.uk. If you have any questions about this policy, please contact us at hello@pupy.co.uk.
1. What information we collect
We collect personal information that you provide directly to us when you:
- Place an order (name, email address, delivery address, phone number)
- Upload a photo or enter personalisation details for your slate (pet name, dates, custom text)
- Contact us via email or the contact form (name, email, message content)
- Sign up to our newsletter (email address)
We may also collect limited technical data automatically when you visit our website, including your IP address, browser type, device type, pages viewed, and referring URL. This is used to understand how our site is used and to improve your experience.
2. How we use your information
We use your personal data to:
- Process and fulfil your order, including printing and dispatching your personalised slate
- Send you an order confirmation and dispatch notification with tracking details
- Handle customer service queries, including complaints, reprints, and refunds
- Send transactional communications related to your order
- Send marketing emails where you have given consent (you can unsubscribe at any time)
- Prevent fraud and maintain the security of our systems
- Comply with our legal obligations
3. Legal basis for processing
We process your personal data on the following lawful bases:
- Contract performance — processing your order and delivering your product
- Legitimate interests — improving our services, fraud prevention, and customer support
- Legal obligation — complying with financial and tax record-keeping requirements
- Consent — sending marketing emails (you may withdraw consent at any time)
4. Payment processing
Payments are processed by trusted third-party payment providers (such as Stripe or PayPal). We do not store your full card number, CVV, or payment credentials on our servers. Payment data is handled entirely by the payment processor under their own privacy policy.
5. Photo and personalisation data
Photos and personalisation details you submit are used solely to produce your order. We retain your order data (including uploaded photos) for a reasonable period to handle any reprints, quality issues, or support requests. We do not use your photos for any marketing purpose without your explicit consent.
6. Data sharing
We do not sell your personal data. We share data only with third parties who help us operate the business, including:
- Shipping carriers — to deliver your order (name and address shared)
- Payment processors — to handle payments securely
- Email service providers — to send order confirmations and transactional emails
- Hosting and analytics providers — to operate and improve our website
All third-party processors are contractually required to protect your data and may not use it for their own purposes.
We may also disclose your data if required by law, court order, or to protect the rights and safety of our business or others.
7. International transfers
Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as Standard Contractual Clauses or adequacy decisions.
8. Data retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including legal and accounting obligations. Order records are typically retained for 7 years in line with UK tax law. Marketing consent preferences are retained until you withdraw consent.
9. Cookies
Our website uses cookies to improve your experience and to understand how the site is used. Essential cookies are required for the site to function. You may disable non-essential cookies via our cookie settings. For more information, see our cookie banner when you first visit the site.
10. Your rights
Under UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate or incomplete data
- Erasure — ask us to delete your data in certain circumstances
- Restriction — ask us to restrict how we process your data
- Portability — request your data in a machine-readable format
- Object — object to processing based on legitimate interests or for direct marketing
- Withdraw consent — withdraw marketing consent at any time without affecting prior processing
To exercise any of these rights, contact us at hello@pupy.co.uk. We will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data correctly.
11. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted connections (HTTPS), access controls, and secure data storage. No system can guarantee complete security, but we take all reasonable precautions.
12. Children's privacy
Our services are not directed to children under 16. We do not knowingly collect personal data from children under 16. If you believe we have inadvertently collected such data, please contact us so we can delete it.
13. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised date. For significant changes, we will notify you by email where we have your contact details.
14. Contact us
Partnox LLC
30 N Gould St Ste N, Sheridan, WY 82801, USA
hello@pupy.co.uk