Shipping
Last updated: March 2025
How your order gets to you
We don't have a single central warehouse — instead, we work with a network of trusted local printing partners across cities in the UK. When you place your order, it's routed to the closest available print partner to you, which means faster turnaround and lower environmental impact.
You place your order
Your personalised details and photo are confirmed. You'll receive an order confirmation email straight away.
We print your slate
Your order is sent to our nearest local UK print partner. Each slate is printed and quality-checked individually.
Allow up to 3 working days
Your order is dispatched
Your slate is carefully packaged and handed to our courier. You'll receive a tracking email as soon as it's on its way.
Delivered to your door
Your order arrives safely packaged, ready to display.
2–3 business days after dispatch
Estimated total delivery time
From the moment you order to the moment it arrives at your door:
| Stage | Time |
|---|---|
| Printing & quality check | Up to 3 working days |
| Delivery after dispatch | 2–3 business days |
| Total estimated time | 5–6 business days |
During busy periods (e.g. Christmas, Valentine's Day), printing may take an extra day or two. We'll always email you if your order is delayed.
Where we deliver
We currently ship to the following destinations:
Tracking
You'll receive a tracking link by email as soon as your order is dispatched. If you haven't received a tracking email within 5 working days of placing your order, please get in touch at hello@pupy.co.uk.
Something went wrong?
If your order arrives damaged, incorrect, or doesn't arrive at all, please see our Returns & Refunds page or email us at hello@pupy.co.uk. We'll always make it right.